Privacy Policy

Last Updated: January 2025

Look, I get it. Privacy policies are usually the digital equivalent of reading terms and conditions - nobody does it until something goes wrong. But since we're in the business of helping operators navigate complex regulations, we figured we should be transparent about how we handle your data.

What Information We Collect

When you reach out for a consultation or use our services, we collect:

  • Contact Information: Name, email, phone number, company details
  • Business Information: Gaming license needs, target jurisdictions, current operational status
  • Technical Data: IP address, browser type, pages visited (standard website analytics)
  • Communication Records: Emails, consultation notes, document submissions

We don't collect any more than necessary to provide our licensing consultation services. No credit card data stays on our servers - payment processing happens through secure third-party providers.

How We Use Your Information

Here's the reality - we use your data to do our job:

  • Provide licensing consultation and compliance services
  • Communicate about your application progress and regulatory updates
  • Improve our service delivery and website experience
  • Comply with our own legal and regulatory obligations

We don't sell your information. Period. Our business model is consulting, not data brokerage.

Data Sharing and Third Parties

We share your information only when absolutely necessary:

  • Regulatory Authorities: When required for license applications (with your explicit consent)
  • Service Providers: Email platforms, CRM systems, secure document storage (all GDPR-compliant)
  • Legal Requirements: If compelled by valid legal process or court order

Every third-party provider we use signs data processing agreements and meets international privacy standards.

Your Data Rights

Under GDPR and similar privacy laws, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (subject to legal retention requirements)
  • Object to processing or withdraw consent
  • Receive your data in portable format

Data Security and Retention

We use industry-standard security measures: encrypted connections (SSL/TLS), secure servers, access controls, and regular security audits. Client data related to active licensing matters is retained for the duration of service plus seven years (standard regulatory retention period). Marketing data gets purged after two years of inactivity.

Cookies and Tracking

We use basic analytics cookies to understand how people use our site. No invasive tracking, no ad networks following you around the internet. You can disable cookies in your browser settings, though some site features might not work as smoothly.

Contact Us

Questions about how we handle your data? Reach out to our privacy team at [email protected]. We respond to all privacy inquiries within 48 hours.

This policy gets updated periodically as regulations evolve. Material changes will be communicated directly to active clients.